Occasionally it will be necessary for us to substitute flowers, wrapping or containers due to temporary, seasonal or regional availability issues. If this is the case with the item you've selected, our experienced florists will ensure that the style, theme and colour scheme of your chosen items are preserved and will only substitute items of equal or higher value.
We have strict substitution guidelines in place to ensure the look and quality of the item you have chosen is maintained. We will always make every effort to contact you by telephone or WhatsApp to discuss the changes.
In the situation where we cannot reach you, or we don't receive a reply, then we reserve the right to make substitutions on your behalf to ensure that we do not miss your selected delivery slot. Our priority is to ensure that gifts are delivered on the day of any special occasions.
