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Returns & Exchanges

Free shipping for standard order over $70

(1) For a Full 100% Refund the cancellation must be made before 2:00pm AST (Arabian Standard Time) the day prior to scheduled delivery.

 

(2) If the cancellation is received after 2:00pm AST (Arabian Standard Time) a 50% refund will be issued.

 

(3) If your gift is en route on the delivery day or has been delivered we will be unable to Cancel or Refund the order.

 

(4) If you are dissatisified with your delivery please contact us within 24 hours of receipt of the gift so that we can work with you to resolve the issue.

 

Substitution Policy

Flower Substitution Policy

This flower composition has been custom created at our Dubai Design Studio. Depending on the time of the year that you place your order there may be some seasonal substitutions. We will always strive to give you the integrity of the design, the colors and the drama of the arrangement you select. The flowers we deliver must always be at their peak of freshness. When a substitution is necessary, we will always maintain the flair of the design and premium floral varieties will always be used. We thank you for your trust and confidence.

 

Accessory Substitution Policy

Vases, Baskets, etc. may vary. The exact accessory shown on the product image is not guaranteed and depends upon availability. The gift will not change but the accessory may vary in color, shape, etc. If a substitution is required one of equal value & style will be substituted in its place.

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