• For a Full 100% Refund, the cancellation must be made before 2:00 pm AST (Arabian Standard Time) the day prior to scheduled delivery.
  • If the cancellation is received after 2:00pm AST (Arabian Standard Time) a 50% refund will be issued.
  • If your gift is en route on the delivery day or has been delivered we will be unable to Cancel or Refund the order.
  • If you are dissatisfied with your delivery please contact us within 24 hours of receipt of the gift so that we can work with you to resolve the issue.